Refund Policy

1. Pre-Registration and Full Payment

• The pre-registration fee and the full payment made by students are non-refundable.
• Once your slot is confirmed, the batch is finalized, and access to our Learning Management System (LMS) will be granted as per the chosen batch.
• Due to the resources allocated and preparations made, refunds for pre-registration and full payments are not possible.

2. Exceptional Circumstances

• We understand exceptional circumstances may arise.
• Please contact our support team at support@nxtwise.com to discuss your situation.
• Each case will be reviewed individually, and we will work towards a suitable solution.

3. Course Cancellation by NxtWise

• If NxtWise cancels a course before it begins, a full refund of the course fee will be provided, or you may choose an alternative course or batch.
• If a batch is delayed by more than one month, students will be granted complimentary access to the rescheduled course.

4. Change of Batch

• Students may request a batch change before the course commencement date.
• If a suitable alternative batch is available, NxtWise will endeavor to accommodate the request without additional charges, subject to seat availability.
• Batch change requests are accepted only once per enrollment.

5. Refund Processing

• Refund requests approved under the policy will be processed within 5-7 working days from the date of approval.

6. Refund Method

Refunds will be issued to the original mode of payment as follows:

• Card Payments: Refunds will be credited back to the same card. Depending on the card issuer, it may take up to 30 days to reflect.
• Bank Transfers: Refunds will be transferred to the original bank account used for payment.
• Other Payment Methods (e.g., UPI, Wallets): Refunds will be returned via the same channel.

7. Change of Course Policy

• Requests to switch to a different course must be submitted at least 7 days prior to the original course start date.
• The alternative course must have available seats and should be completed within 1 month of the original course completion date.
• If switching to a higher-priced course, the difference in fees must be paid.
• If switching to a lower-priced course, NxtWise will not refund the difference.
• Course changes are permitted only once per enrollment.

8. Reschedule Policy

Rescheduling by NxtWise

• If a course does not commence within 10 business days of the scheduled start date due to NxtWise's reasons, students may opt for a complimentary course or join a different batch/course.
• NxtWise is responsible only for the cost of the course; any other personal expenses incurred are not refundable.

Rescheduling by Students

• Reschedule requests must be submitted at least 7 business days before the course start date.
• The rescheduled batch should commence within 90 days of the original date.
• Rescheduling does not permit a change in course selection.
• Subject to seat availability.

9. Process for Rescheduling or Course Change

• Contact support@nxtwise.com with your request.
• Complete and submit the required Course Change or Reschedule Form within 3 business days of approval.
• Pay any applicable difference in fees and provide payment proof.
• Confirmation will be provided within 5-7 business days.

10. Cancellation Policy

• NxtWise reserves the right to cancel or modify session dates, times, or location due to instructor availability, low enrollment, or force majeure events (natural disasters, civil unrest, etc.).
• In case of cancellation, students will receive a full refund or an option to transfer to another course/batch.
• Changes in event location will be accommodated with similar infrastructure when possible; personal expenses due to location change will not be reimbursed.

Need Help?

For any queries or refund-related assistance, please contact us at: